• Deborah Hastie
  • no responses
FEEDBACK FORM AUDIT
DATE – August 2016
FORMS CHECKED
Appointments Answers Results
Other than normal recalls, how long do you usually have to wait for an appointment ? Same Day ? 7
Next Day ? 6
Within a week ? 9
Longer than a week ? 1
At your appointment were you made to wait long ? No Wait 18
5 – 10 minutes 7
 15 minutes 0
20 + minutes 0
If so, did a member of staff apologise ? Yes 6
No 0
N/A 19
Did your dentist explain your treatment/ dental conditions & offer information to you ? Yes Fully 21
Yes Mostly 0
No 0
Do you feel that sufficient time was spent with your dentist ? About right 20
Too much 0
Too Little 0
Were you given a written treatment plan and explanation of cost ? Yes 9
No 6
Were your payment options explained to you including our monthly payment plan ? Yes 9
No 1
Practice Appearance
How is the décor and general state of the practice interior and exterior ? Very Good 16
Good 5
Average 0
Poor 0
How was the cleanliness  ? Very Good 18
Good 3
Average 0
Poor 0
Were The waiting room tidy and relaxing ? Yes 22
No 0
Were the staff helpful and efficient ? Yes 20
No 0
Facilities
Are you aware of the new treatments and technology Youngs routinely offer ? Yes 15
No 4
Do we give enough information via leaflets, posters etc in the practice ? Yes 17
No 1
Do you read the Youngs newsletter ? Is it informative ? Yes 12
No 6
We are now using intra-oral cameras in surgery, do you find this helpful ? Yes 10
No 3
Somewhat 3
Would you recommend us to family and friends? Yes 20
No 0
Observations –
Appointments and practice appearance positive but facilities is mixed.
Strengths –
 All patients would recommend us to other people and also are very happy with the look and cleanliness of the practice.
Happy with the time spent and explanations given.
Weaknesses –
Written estimates generated for every treatment plan but not always printing – problem with printers – IT advisor sorted this problem for us
Proposed Actions
Explain about payment plans and DPAS scheme. Also make patients aware when using cameras and explain treatment we have to offer that is different to other practices.
Next review- Feb 2017

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